At Shreshtho, we want you to shop with confidence. If your order needs to be refunded, we make the process simple, quick, and hassle-free.
When am I eligible for a refund?
You may request a refund if:
- You received a damaged, defective, or wrong product.
- The product is out of stock after your payment.
- A return request has been approved under our Happy Return Policy
How do I request a refund?
Just contact us through:
- Facebook Messenger
- Live Chat
- Phone Call
Share your Order ID and your issue. Our support team will verify and start the refund process instantly.
Refund Methods:
Refunds are issued through the original payment method:
- bKash
- Nagad
- Visa/MasterCard
- For Cash on Delivery (COD) orders, refunds are sent through bKash or Nagad.
Refund Time frame:
Once approved, refunds are typically processed within:
1–3 working days for mobile banking.
7–15 working days for card payments (bank processing time may vary)
Partial Refunds
If only part of your order qualifies for a refund, we will refund the amount for that specific item.
No Hidden Deductions
You will receive the full eligible refund amount unless additional charges apply due to customer-caused damage or missing items.
We’re Here to Help
Our support team is always ready to guide you throughout the refund process to make it smooth and stress-free.
Your trust matters to us—shop confidently with Shreshtho knowing you’re protected.
