At Shreshtho, we want to love what you buy. If something isn’t right, our exchange process is simple and customer-friendly.
When Can You Request an Exchange?
You are eligible for an exchange if:
- You received a wrong, defective, or damaged product.
- The weight, pack size, or variation you received does not match your order.
- You report the issue within 2 days of receiving the product.
How to Request an Exchange?
You can request an exchange easily through any of our support channels:
- Facebook Messenger
- Live Chat
- Phone Call
Just share your Order ID, the issue, and (if required) a photo/video for quick verification.
Exchange Process:
Once your request is approved:
- We will arrange to collect the incorrect item
- A replacement will be shipped as soon as the returned item is received or verified
- Our team will keep you updated throughout the entire process.
Conditions for Exchange:
To be eligible for exchange:
The product must be unused and in its original packaging
All accessories, tags, and extras must be included
Products damaged by customer misuse are not eligible for exchange
Pre-Order & Special Items:
Pre-order and special items can be exchanged only if they arrive damaged or defective.
Smooth & Hassle-Free Experience
Our goal is to make your exchange process as fast and easy as possible.
If you need help at any step, our support team is always ready to assist.
Shop with confidence at Shreshtho — we’re here to make sure you’re happy with every purchase.
